Refund policy

Returns Policy

At Slojd and Benn, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your furniture item, we offer a straightforward returns policy to make the process easy and stress-free.

30-Day Returns

You have up to 30 days from the date of delivery to return an item, provided that it meets the following conditions:

  • The item is unused and in its original condition

  • It is returned in the original packaging, or suitable alternative

  • It has not been assembled or installed (where applicable)

How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us via email (info@slojdandbenn.com) or contact form within 30 days of delivery.

  2. Include your order number, the item(s) you'd like to return, and the reason for the return.

  3. We will provide you with return instructions and arrange for a collection (if applicable), or advise on the return method.

Return Costs

  • Customer-initiated returns (e.g. change of mind): You will be responsible for return shipping costs, which may vary depending on the item size and weight.

  • Faulty or damaged items: If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos. We will arrange a free return or replacement.

Refunds

Once we receive and inspect your return, we will process your refund within 7 working days. Refunds will be issued to your original payment method.

Please note:

  • Delivery charges are non-refundable unless the item is faulty or incorrect.

  • Any items returned outside the 30-day window or not in a resaleable condition may not be eligible for a refund.

Exclusions

The following items are non-returnable unless faulty:

  • Bespoke or on-request made-to-order furniture

  • Clearance or final sale items

Need Help?
If you have any questions about your return or our policy, feel free to contact our team at info@slojdandbenn.com